Getting help

Three ways in, all of them landing in the same queue: the chat bubble in the corner, the form at the bottom of this page, or email hello@stashed.one. Take whichever suits — a person reads all three. We aim to come back within one business day, and faster when a shop is down.

The chat is quickest for a short question. The form is better for anything with a screenshot or an order number attached, because it reaches us with the record already open.

If something is broken and money is involved — a checkout failing, a payout missing — say so first and it gets looked at first.

Your catalogue number is the fastest thing you can give us. It is in the top-left of your dashboard, under your shop name, and it looks like AKL-0001. Order numbers look like ORD-004182 and are on every confirmation email and packing slip.

With one of those we can find the exact record in seconds instead of asking you three follow-up questions.

Email security@stashed.one rather than the general address, and please do not open a public issue first. The security page sets out what we commit to and what is in scope.

Also welcome, also read, and genuinely acted on more often than you would expect from a platform. We would rather hear that something is missing than watch you work around it quietly.

This goes to the same place as the email address above and comes back to your inbox. If you would rather just email, do that instead — nothing is lost either way.